Account Manager, SME & Growth

Who you are

You have a strong background in account management, ideally with experience in the financial technology sector. You are skilled at building and maintaining relationships with clients, ensuring their needs are met while driving growth for the company. Your analytical mindset allows you to assess client performance and identify opportunities for improvement. You are a collaborative team player who thrives in a fast-paced environment, and you are motivated by the mission of empowering businesses through innovative financial solutions.

You bring a proactive approach to problem-solving, using data and insights to inform your strategies. You are comfortable working with cross-functional teams, including sales, marketing, and product development, to deliver exceptional service to clients. Your communication skills are top-notch, enabling you to articulate complex ideas clearly and effectively to diverse audiences. You are passionate about helping businesses succeed and are eager to contribute to a company that values innovation and impact.

Desirable

Experience in the payments or financial services industry is a plus, as is familiarity with integrated financial solutions. You may have a background in sales or business development, which enhances your ability to identify and capitalize on growth opportunities. A strong understanding of customer relationship management tools and techniques will also be beneficial in this role.

What you'll do

As an Account Manager at Airwallex, you will be responsible for managing a portfolio of SME clients, ensuring their satisfaction and success with our financial platform. You will act as the primary point of contact for clients, addressing their inquiries and concerns while providing tailored solutions to meet their needs. Your role will involve regular check-ins with clients to assess their usage of our services and identify areas for improvement or additional support.

You will collaborate closely with internal teams to ensure that client feedback is incorporated into product development and service enhancements. By analyzing client data and performance metrics, you will develop strategies to drive engagement and growth, helping clients maximize the value they receive from our platform. You will also be involved in onboarding new clients, guiding them through the setup process and ensuring a smooth transition to our services.

In addition to managing existing accounts, you will actively seek out opportunities to expand our client base through referrals and networking. You will participate in industry events and conferences to represent Airwallex and promote our offerings. Your ability to build strong relationships will be key to your success in this role, as you work to foster loyalty and long-term partnerships with clients.

What we offer

At Airwallex, you will be part of a dynamic and innovative team that is reshaping the financial technology landscape. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with a diverse group of talented individuals who are passionate about making a difference in the world of finance. Join us and be part of a company that values creativity, collaboration, and impact.