Customer Support Engineer I (Fixed Ops)

Who you are

You are an enthusiastic individual who loves challenges and is passionate about delivering awesome customer experiences. In this entry-level role, you will take ownership of customer issues and be a subject matter expert in your domain. You thrive in a transparent and collaborative culture, working both independently and as part of a team in an agile environment. You are eager to push boundaries and help keep the support team on track with processes and deliverables. You understand the importance of effective communication and coordination with clients, ensuring their needs are met promptly and efficiently.

What you'll do

In this role, you will be responsible for taking ownership of customer issues, ensuring that they are resolved in a timely manner. You will coordinate with dealership clients to address their support needs and provide them with the necessary assistance. Your role will involve working closely with the support team to maintain alignment with processes and deliverables, ensuring that customer satisfaction is prioritized. You will engage with clients to understand their challenges and provide solutions that enhance their experience with Tekion's platform. You will also contribute to the continuous improvement of support processes, sharing insights and feedback to help refine the customer support experience.

What we offer

At Tekion, you will be part of a dynamic team that is positively disrupting the automotive industry. We offer a collaborative work environment where your contributions are valued, and you can grow your skills. You will have the opportunity to work with cutting-edge technology and be part of a company that is committed to innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.