Manager, Customer Support

Who you are

You have a proven track record in customer support management, with experience leading teams to deliver exceptional service. Your strong communication skills enable you to effectively engage with stakeholders at all levels, ensuring that customer needs are met and exceeded. You are passionate about developing your team, focusing on their professional growth and performance management. You thrive in a collaborative environment, working closely with other departments such as Sales, Marketing, and Engineering to enhance service delivery.

Desirable

Experience in a technical support environment is a plus, as is familiarity with service delivery strategies and operational excellence. You understand the importance of metrics and performance indicators in driving team success and customer satisfaction.

What you'll do

As the Customer Support Manager, you will be responsible for managing the customer support organization, ensuring that quality and service delivery standards are consistently met. You will implement the service delivery strategy defined by the organization, collaborating with various teams to enhance the overall customer experience. Your role will involve overseeing the operational excellence of the support team, managing individual performance indicators, and conducting performance reviews. You will also play a key role in developing your team's skills and capabilities, fostering a culture of continuous improvement and customer focus.

What we offer

Rubrik offers a dynamic work environment where you can make a significant impact on customer satisfaction and team development. You will have the opportunity to lead a talented group of Support Engineers, driving initiatives that enhance service delivery and operational efficiency. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.