Come build the future with us!
At Amazon we expect no more and no less from you. Ever since Amazon opened its doors, our aim has been to become the most customer-centric company in the world. How? By having people like you who make sure that our customers can find everything that they are looking for online – at great value and convenience. Immerse yourself in an environment that is fast-paced, growing and continuously innovating to offer great opportunities for our customers and for you!
We are looking for a Risk Manager to join our Global Product and Food Safety team and support our Recalls program in North America. In this role, you will manage NA recalls policy, program and metrics end to end. You will own NA policy but drive global adoption. You will identify gaps and drive prevention measures to mitigate risk within your assigned scope. You will lead escalation deep dives and provide updates to leadership via established mechanisms. The successful candidate should have strong business, communication and writing skills, proven ability to influence senior stakeholders via data-driven and actionable insights, and capable of working independently in an ambiguous environment. You will partner closely with Recall Operations to manage the day to day program and continuously improve processes. You will consult with business, legal, finance, and technical teams to further scale and simplify processes, develop robust mechanisms and launch new features.
This is an exciting opportunity to work in a highly visible space and be part of a fast-growing company!
The successful candidate should have strong business and communication skills, able to influence senior stakeholders via data-driven and actionable insights.
Key job responsibilities
The successful candidate will be able to:
Maintain up-to-date knowledge and solid understanding of the recalls process and the NA regulatory landscape as it pertains to product safety.
Continuously identify industry best practices and contribute to the improvement of the Recalls program
Plan and conduct periodic business reviews with leadership team
Embrace the use of data analytics to increase value and reduce costs to serve
Manage several projects simultaneously with precision and accuracy.
Develop key metrics and performance indicators to to track progress against business objectives and measure results
Work with cross functional teams – operations, business, finance, data and tech teams to continuously improve the program
About the team
Our vision is to enable our Selling Partners to offer earth’s broadest selection of safe and compliant products to our customers. We achieve our objectives by: (1) ensuring we offer only safe and compliant products in our stores, (2) quickly mitigating and remediating risks if we learn of unsafe products, (3) providing our Selling Partners a positive and low-friction experience in meeting their compliance obligations, (4) improving our external stakeholder’s perception of our ability to offer safe products, and (5)fostering a culture of operational excellence to improve decision speed and accuracy while reducing cost to serve customers and Selling Partners.- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience with SQL and Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
