Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Remote, Georgia, United States, AMER
Fivetran is seeking a Lead Support Account Manager to provide exceptional support to Premium customers. You'll blend technical understanding with relationship management to ensure customer satisfaction and success. This role requires strong communication skills and a customer-centric approach.
You have a strong background in customer support and account management, with a focus on providing high-touch service to strategic clients. Your experience includes managing complex customer relationships and ensuring that clients derive maximum value from the services provided. You possess excellent communication skills, enabling you to effectively advocate for customers while collaborating with cross-functional teams. Your ability to analyze customer needs and provide proactive insights is key to your success in this role. You are detail-oriented and committed to delivering exceptional customer experiences, which is essential for maintaining long-term partnerships. You thrive under pressure and can navigate challenging situations with strong judgment and professionalism.
In this role, you will serve as the primary support advocate for Fivetran's Premium customers, ensuring they receive the highest level of service and support. You will manage the end-to-end support experience, including case management, escalations, and proactive health reviews. Your responsibilities will involve analyzing customer data to provide actionable insights and recommendations, as well as facilitating communication between customers and internal teams such as Engineering and Product. You will play a crucial role in shaping the Premium Support program, identifying areas for process improvement, and advocating for customer needs within the organization. Your ability to build strong relationships with clients will be essential in driving contract renewals and overall customer satisfaction.
Fivetran offers a collaborative work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to delivering exceptional service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes teamwork, innovation, and a commitment to excellence, making it an exciting place to advance your career.
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