Manager, Cloud Operations

Who you are

You have a proven track record in cloud operations management, demonstrating resilience and resourcefulness in navigating complex organizational structures. Your ability to thrive in ambiguity and solve intricate problems in chaotic environments sets you apart. You possess high emotional intelligence, enabling you to build trust and influence stakeholders across diverse teams and geographies. You have experience leading teams of Cloud Infrastructure Engineers, NOC Engineers, and Information Security Engineers, fostering a culture of collaboration and accountability.

You are adept at engaging with stakeholders across Cloud Operations and Professional Services, breaking down silos to drive operational excellence and customer success. Your leadership style emphasizes agility and adaptability, allowing you to respond effectively to shifting priorities. You understand the importance of maintaining composure under pressure and are energized by the challenges that come with leading a local team in a dynamic cloud landscape.

Desirable

Experience in shaping regional strategy and optimizing delivery processes is a plus. Familiarity with cloud technologies and operational frameworks will enhance your ability to lead effectively in this role.

What you'll do

As the Manager of Cloud Operations at NICE, you will lead a local team focused on day-to-day operations and execution of regional tasks. You will collaborate with global CXone teams to align on shared goals and drive operational excellence. Your role will involve shaping the regional strategy, optimizing delivery processes, and fostering a culture of resilience and accountability within your team. You will be responsible for ensuring that operational standards are met and exceeded, while also engaging with stakeholders to enhance customer success.

You will work closely with your team to identify areas for improvement and implement best practices in cloud operations. Your leadership will be crucial in navigating the complexities of a matrixed organization, where collaboration across diverse teams is essential. You will also play a key role in mentoring and developing your team members, helping them to grow in their roles and contribute to the overall success of the organization.

What we offer

At NICE, we offer a unique opportunity to be part of a forward-thinking organization that values innovation and excellence. You will join a team of over 8,500 employees across 30+ countries, working in an environment that encourages collaboration and professional growth. We are committed to providing our employees with the resources and support they need to succeed, including opportunities for continuous learning and development. Join us and be part of a team that is dedicated to making a meaningful impact in the cloud operations space.