We are seeking a relationship-focused Seller Success Associate who will serve as a dedicated partner to our third-party sellers on our marketplace platform. This dynamic role requires an individual who can act as a primary point of contact and trusted advisor, conducting regular check-ins to understand and address seller business needs. The ideal candidate will provide personalized guidance for seller growth, helping partners navigate platform features and leverage marketplace best practices to maximize their success. As a Seller Success Associate, you will guide new sellers through the onboarding process while supporting existing sellers in optimizing their business operations and exploring new opportunities. Your role will involve proactive support in addressing seller concerns, offering creative solutions to business challenges, and connecting sellers with relevant resources and tools to overcome obstacles. You'll be instrumental in helping sellers identify expansion opportunities, whether through new product categories or optimization of existing offerings. Building and maintaining long-term relationships will be crucial as you work to understand each seller's unique business goals and challenges. The position requires someone who can share industry insights and growth opportunities while providing tactical recommendations for business optimization. You will be part of a team dedicated to empowering sellers to reach their full potential on our platform, contributing to both seller success and marketplace growth. The ideal candidate will combine business acumen with relationship-building skills to serve as a growth catalyst for our seller community.
Key job responsibilities
Key Responsibilities:
Seller Relationship Management
Act as primary point of contact and trusted advisor for assigned sellers
Conduct regular check-ins with sellers to understand their business needs
Provide personalized guidance for seller growth and success
Help sellers understand and leverage marketplace best practices
Seller Development
Guide sellers through platform onboarding and familiarization
Share industry insights and growth opportunities
Provide recommendations for business optimization
Help sellers understand their potential in different categories
Query Resolution
Offer proactive support to address seller concerns
Provide solutions to help sellers overcome business challenges
Connect sellers with relevant resources and tools
Build long-term relationships through consistent support
Selection Growth Support
Help sellers identify new business opportunities
Guide sellers in optimizing their product offerings
Support sellers in exploring new categories
Share best practices for product listing and presentation
Required Qualifications:
Bachelor's degree or equivalent experience
Experience in customer/seller support or related field
Strong communication and relationship-building skills
Enthusiasm for helping businesses grow
Basic understanding of e-commerce operations
Desired Skills:
Experience with marketplace or e-commerce platforms
Consultative approach to problem-solving
Strong interpersonal skills
Ability to build trust and rapport
Business acumen and growth mindset
A day in the life
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About the team
-Basic Qualifications:
1. Bachelor's degree in any field from an accredited university.
2. Proficiency in MS Excel and data analysis.
3. 2+ years of professional experience in vendor management, account management, business operations, or related roles.
4. Strong verbal and written communication skills in EnglishPreferred Qualifications:
Master's degree in Business Administration, Supply Chain Management, or related field
Experience in e-commerce or retail industry
Prior experience working with vendor management systems or ERP platforms
Understanding of marketplace dynamics and vendor relationship management
Multi-lingual proficiency (regional languages a plus)
Experience in stakeholder management across multiple business functions
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