At Amazon, we're working to be the most Customer-centric company on earth. Our goal is to deliver a world class experience for returns. In this role, you will partner with internal stakeholders across Amazon to extend and enable return solutions in a cross team manner. This work includes the requirement to continually innovate, while extending scalable return program solutions worldwide.
The Senior Manager, Worldwide Returns PMO collaborates with external product and program owners across Amazon to ensure they include a well thought out returns and disposition solution and customer returns experience as part of each partner team's overall strategy. We own the initiation, prioritization, or termination of work and changes necessary (with external teams) to ensure that external roadmaps, designs, and strategic objectives finance, risk align with our north star customer experience and Amazon economics.
Key job responsibilities
Highly analytical, self-starter, and customer-focused
Operates with a strong sense of urgency and personal commitment
Capable of handling changing priorities and use good judgment in stressful/ambiguous situations
Enjoy solving complex problems independently and autonomously
Can relentlessly simplify processes
Solutions architect experience- 7+ years of team management experience
- Experience defining program requirements and using data and metrics to determine improvements
- 7+ years of working cross functionally with tech and non-tech teams experience
- 7+ years of delivering cross functional projects experience- Experience implementing repeatable processes and driving automation or standardization
- MBA
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
