Solution Consultant - AI Solutions

Who you are

You have a strong background in consulting and customer engagement, with a focus on understanding business needs and translating them into technical solutions. Your professionalism and persistence enable you to effectively consult with prospects and customers, ensuring their needs are met with the best possible solutions. You thrive in collaborative environments, working closely with sales teams to drive customer acquisition and enhance existing relationships. Your ability to educate and empower others is key to your success in this role, as you will be providing subject matter expertise to both direct and indirect sellers. You are committed to fostering an inclusive environment and celebrating diversity within your team.

Desirable

Experience in AI solutions or cloud technologies is a plus, as it will enhance your ability to engage in solution discovery and design. Familiarity with contact center software or customer experience solutions will also be beneficial in understanding the unique challenges faced by clients in this space.

What you'll do

In this role, you will partner with sales teams to acquire new customers and expand Five9's footprint within the existing install base. You will drive solution discovery sessions, focusing on integrating Five9 technology into clients' existing infrastructures. Your responsibilities will include collaborating on sales proposals and providing pre-sales support to ensure that clients receive tailored solutions that meet their specific needs. You will also deliver solution demonstrations, showcasing the capabilities of Five9's AI Solutions to potential clients. Your recommendations will be based on best practices, enabling customers to achieve optimal results from their contact center operations. You will play a crucial role in educating and enabling sales teams, ensuring they are equipped with the knowledge and tools necessary to effectively sell Five9's solutions.

What we offer

Five9 offers a dynamic work environment where you can thrive and grow your career. You will be part of a team that values diversity and inclusion, empowering you to be your authentic self. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to bring joy to customer experiences and make a meaningful impact in the cloud contact center industry.