Democratizing access to legal information with AI
Doctrine is a leading Legal AI platform based in Paris, France, focused on democratizing access to legal information. With over 16,000 legal professionals using its services across France, Italy, and Germany, Doctrine indexes millions of court decisions and provides AI-driven insights. The company h...
Doctrine offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
Doctrine fosters a culture of innovation and accessibility, emphasizing the importance of making legal information available to all. The company value...
Doctrine • Paris
Doctrine is seeking a Customer Support Specialist to enhance client satisfaction and retention. You'll be the first point of contact for users facing challenges with the platform. This role requires strong communication skills and a commitment to customer service.
You are a dedicated individual with a passion for customer service and a desire to help others. You thrive in a fast-paced environment and enjoy solving problems for clients. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You understand the importance of user experience and are committed to ensuring that every interaction with our platform is positive. You are adaptable and willing to learn, always seeking to improve your skills and knowledge in the legal tech space. You believe in the mission of making law more accessible and are excited to contribute to this goal.
As a Customer Support Specialist at Doctrine, you will play a crucial role in ensuring our users have a seamless experience with our platform. You will be the first point of contact for clients who encounter difficulties or have questions, providing them with timely and effective solutions. Your responsibilities will include responding to user inquiries via various channels, troubleshooting issues, and guiding users through our platform's features. You will also gather feedback from users to help improve our services and contribute to the continuous enhancement of our platform. Collaboration with the Customer team will be essential as you work together to address common challenges and develop best practices for user support. You will be expected to maintain a high level of professionalism and empathy in all interactions, ensuring that users feel valued and understood.
At Doctrine, we offer a dynamic work environment where your contributions will directly impact our mission to make law more accessible. You will have the opportunity to work with a passionate team dedicated to innovation in legal technology. We provide ongoing training and development opportunities to help you grow in your role. Our company culture emphasizes autonomy and responsibility, allowing you to take ownership of your work and make a meaningful impact. We believe in the power of knowledge and encourage continuous learning. Join us in our mission to transform the legal landscape and make a difference in the lives of our users.
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