Sr. Staff Designated Support Engineer

Who you are

You have extensive experience in technical support, particularly in roles that require deep knowledge of data technologies and customer engagement. Your expertise in Apache Spark and related technologies enables you to troubleshoot and resolve complex issues effectively. You are comfortable working closely with engineering teams to deliver tailored solutions that meet customer needs. Your strong analytical skills allow you to perform root cause analysis and optimize performance in customer environments. You have a proven track record of developing comprehensive documentation and playbooks that enhance team efficiency and customer satisfaction. You are passionate about training and mentoring customer teams on best practices, ensuring they can leverage the full capabilities of Databricks products.

Desirable

Experience with machine learning and AI workflows is a plus, as is familiarity with performance tuning and debugging in cloud environments. You thrive in collaborative settings and enjoy sharing knowledge with peers and customers alike.

What you'll do

In this role, you will act as a technical subject matter expert, partnering with field and engineering teams to deliver high-touch support for Databricks' strategic customers. You will be responsible for advanced troubleshooting and root cause analysis, focusing on performance and reliability issues in Spark, SQL, Delta, and Streaming. Your role will involve building rapid proofs of concept and deploying solutions that address customer challenges while showcasing the advanced capabilities of Databricks' runtime features. You will work closely with R&D and NOC teams to establish continuous monitoring processes that detect early performance issues, ensuring optimal customer environments. Additionally, you will develop and maintain a knowledge base of common issues and solutions, contributing to the overall efficiency of the support team. Training customer engineering and business teams on best practices will be a key part of your responsibilities, helping them to effectively utilize Databricks features and improve their operational workflows.

What we offer

At Databricks, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technologies and make a significant impact on our customers' success. Join us in transforming the way organizations leverage data and AI to drive their business forward.