Solutions Engineer, Live Chat

Xometry is shaking up the custom manufacturing industry with proprietary instant quoting technology and a nationwide manufacturing network, creating an on-demand service within the $60 billion custom parts industry. The Solutions Engineer serves as a trusted advisor to prospects and customers, leveraging technical expertise and business acumen to propose relevant solutions. This role works in tandem with the Sales team to sell manufacturing processes across business units and markets in North America, anticipating and overcoming technical objections to accelerate sales opportunities.

Responsibilities:

• Support the Sales team by conducting discovery meetings to uncover business and technical requirements that map to Xometry solutions.
• Answer customer technical questions related to DFx (Design for Manufacturability, Assembly, Cost Reduction, etc.) and Xometry’s manufacturing capabilities.
• Consult with prospects and customers to identify appropriate applications of Xometry technology and define business cases and solutions.
• Demonstrate Xometry's capabilities, including the software quoting platform.
• Support internal product, sales, and engineering teams by providing feedback and content for marketing collateral through case studies.
• Contribute to marketing efforts by serving as an industry thought leader at events and webinars.

Qualifications:

• Engineering degree (mechanical preferred) or a related technical degree.
• 3 to 5+ years of experience in an engineering or technical field.
• Mechanically intuitive and knowledgeable about a range of manufacturing processes, ideally across multiple industries.
• Demonstrated expertise in some of the following areas: Manufacturing, new product development, materials, CNC Machining, Additive Manufacturing, Injection Molding, and more.
• Experience with CAD software.
• Comfortable in deep technical discussions with engineers as well as presenting to varied audiences, including executives.
• Experienced at preparing technical solutions for business proposals.
• Driven and self-motivated with the ability to manage several long-term projects with minimal oversight.
• Strong interpersonal, project management, and presentation skills.
• Excellent written and verbal communication skills, including mastery of English.
• Willingness to travel up to 25%.

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