Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • New York, USA
Uber is seeking a Manager for Global Strategy & Planning to lead the Community Operations strategy. You'll focus on customer experience program management and strategic insights. This role requires strong analytical and problem-solving skills.
You have a strong background in strategic planning and operations, ideally with experience in customer experience management. Your analytical skills are top-notch, allowing you to run deep analyses and generate actionable insights that drive decision-making. You excel in articulating complex information clearly to stakeholders at all levels, ensuring alignment and understanding across the organization. You thrive in a collaborative environment and are excited about building new initiatives within a matrixed organization. Your time-management skills enable you to juggle multiple priorities effectively, and you are adept at problem-solving in dynamic situations.
Experience in customer support or operations within a tech company is a plus. Familiarity with segmentation strategies and program management will help you excel in this role. A data-driven mindset and the ability to leverage insights for strategic planning will set you apart.
In this role, you will lead the Global Strategy & Planning team for Community Operations, focusing on the strategic vision and execution of customer experience programs. You will apply structured thinking to design and operationalize CommOps’ Global Segmentation strategy, ensuring it becomes a key part of the operating system. Your responsibilities will include identifying and managing xPlatform Support CX programs that differentiate support for key customers globally. You will collaborate with various teams to support leadership in company-wide decision-making, leveraging your critical thinking and strategic mentality. Your role will involve running analyses, generating insights, and leading partnerships that are pivotal to the success of CommOps.
Uber provides a collaborative work environment where you can make a significant impact on customer operations. You will have the opportunity to work with a diverse team and contribute to building innovative solutions that enhance customer experience. The company values flexibility, expecting employees to spend at least half of their time in the office, fostering a culture of collaboration and teamwork. Competitive compensation and benefits are part of the package, along with opportunities for professional growth and development within the organization.
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