Customer Success Manager

Who you are

You are a customer-centric professional with a proven track record in managing customer relationships. You thrive in a remote-first environment and are excited about the opportunity to work with global brands in emerging markets. You understand the importance of building trust and rapport with clients, ensuring their needs are met and exceeded. You are adaptable and enjoy collaborating with diverse teams across different cultures. Your communication skills are top-notch, allowing you to effectively convey complex information in a clear and engaging manner. You are motivated by challenges and are eager to contribute to a company that impacts millions of people's daily lives.

What you'll do

As a Customer Success Manager at dLocal, you will be responsible for developing and maintaining long-term relationships with our customers. You will work closely with clients to understand their needs and ensure they are satisfied with our services. You will act as a liaison between customers and internal teams, advocating for customer needs and driving solutions. Your role will involve onboarding new clients, providing training on our payment solutions, and ensuring they have the resources they need to succeed. You will also monitor customer health metrics and proactively address any issues that may arise. Your goal is to enhance customer satisfaction and retention, ultimately contributing to the growth of dLocal.

What we offer

At dLocal, we offer a flexible, remote-first work culture that values collaboration and innovation. You will be part of a diverse team of over 1000 professionals from more than 30 nationalities. We provide travel, health, and learning benefits to support your personal and professional growth. Joining dLocal means being part of a mission-driven company that is transforming payment solutions in emerging markets. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.