Sr. Product Manager, Onboarding & Safety

Who you are

You have 5+ years of experience in product management, particularly in trust and safety initiatives. Your background includes developing features that enhance user experience while ensuring compliance with regulatory standards. You understand the balance between user friction and necessary protections, making you adept at creating safe online environments. You are a collaborative team player who thrives in cross-functional settings, working closely with engineering, design, and compliance teams to drive product success. Your analytical skills allow you to interpret data and user feedback effectively, guiding product decisions that align with both user needs and business goals. You are passionate about community health and safety, and you are committed to protecting vulnerable users while enabling seamless access to platforms.

Desirable

Experience with age assurance and parental controls is a plus. Familiarity with compliance requirements in the tech industry will set you apart. You are comfortable navigating complex regulatory landscapes and can translate these requirements into actionable product features. A background in gaming or live streaming platforms would be beneficial, as it provides context for understanding user behavior and community dynamics.

What you'll do

In this role, you will own and develop account-related features that drive both growth and user safety across Twitch. You will lead initiatives that enhance the onboarding experience for new users while implementing safety measures that protect existing users. Your responsibilities will include conducting user research to identify pain points in the onboarding process and developing solutions that streamline account management. You will collaborate with engineering and design teams to ensure that new features are user-friendly and compliant with safety regulations. You will also analyze user data to measure the effectiveness of onboarding and safety features, making data-driven decisions to iterate and improve these initiatives. Additionally, you will engage with stakeholders across the organization to align product goals with Twitch's broader mission of community empowerment and safety.

What we offer

Twitch offers a competitive salary range of $136,100—$235,200 USD, along with comprehensive benefits that support your well-being and professional growth. You will have the opportunity to work in a dynamic environment that values collaboration and innovation. Our culture encourages you to bring your ideas to the table and make a meaningful impact on the platform. We believe in fostering a diverse and inclusive workplace where everyone can thrive. Join us in our mission to empower live communities and create a safe space for all users.