SMS Engagement Manager

Who you are

You have a strong background in customer engagement and are passionate about building real-time connections between brands and consumers. You understand the importance of compliance and regulations in the SMS landscape and are eager to share your knowledge with others. You thrive in a collaborative environment and are driven to solve challenges that arise in a rapidly growing organization. You are open to new perspectives and are ready to contribute to a culture that values teamwork and high standards. You believe in the power of communication and are excited to help brands connect with their customers through SMS.

What you'll do

As the SMS Engagement Manager at Braze, you will be the primary subject matter expert responsible for integrating global SMS compliance into the pre-sales process. You will work closely with the Go-to-Market teams to ensure they can confidently sell and scope compliant SMS solutions. Your expertise will be critical in scaling our global SMS business, and you will play a key role in shaping our SMS engagement strategies. You will collaborate with various teams to develop best practices and ensure that our SMS offerings meet the highest standards of compliance. You will also be responsible for training and supporting team members on SMS regulations and implementation requirements, fostering a culture of knowledge sharing and continuous improvement.

What we offer

At Braze, we offer a supportive and inclusive work environment where you can thrive. You will have the opportunity to work with a talented team that is passionate about customer engagement and innovation. We believe in work-life harmony and provide flexible working arrangements to help you achieve your personal and professional goals. You will be empowered to make a real impact in your role and contribute to the success of our SMS business. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.