Customer Success Associate

Who you are

You are a customer-focused individual with a strong desire to provide the best possible value to clients. You thrive in a hybrid position that combines sales and customer success, and you are eager to grow your career in this field. Your communication skills are thoughtful and articulate, both in writing and verbally, allowing you to build trust with customers effectively. You have experience in upselling and cross-selling, with a proven track record of successful negotiations. You are a self-starter who can manage multiple tasks and adapt to changing situations with ease. Time management is one of your strengths, and you are confident in handling a high volume of work efficiently.

What you'll do

As a Customer Success Associate at Datadog, you will work closely with small existing customers to identify opportunities for expanding their usage of our products. You will take full ownership of the sales cycle for upselling and cross-selling to existing customers, ensuring that they receive the best possible customer experience. You will collaborate with internal teams, including support, product, finance, and legal, to enhance customer satisfaction and loyalty. Your role will involve troubleshooting issues to ensure long-term adoption and effective use of Datadog solutions. You will act as an advisor to existing customers, confirming that they are effectively utilizing our solutions and providing the necessary support to maximize their experience.

What we offer

Datadog provides a rich compensation structure based on individual performance and results. New employees are granted stock options and have access to an employee stock purchase plan. You will have opportunities to participate in the President's Club and receive ongoing professional development, product training, and career path support. We offer comprehensive training in sales methodologies such as MEDDIC and Command of Message. Our inclusive corporate culture encourages participation in community guilds and provides a robust healthcare benefits package. Additionally, we offer a corporate retirement plan and programs for pet adoption and insurance.