Senior Product Specialist (SaaS Implementation and Onboarding)

Who you are

You have a strong background in the SaaS industry, with experience in customer onboarding and product adoption. Your ability to communicate effectively with clients and understand their needs is crucial for delivering measurable value. You are adept at managing multiple projects and ensuring that clients have a seamless experience with the software solution. Your analytical skills allow you to assess client feedback and implement improvements to enhance user satisfaction. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to drive product success. You are committed to continuous learning and staying updated on industry trends to better serve clients.

What you'll do

In this role, you will be responsible for guiding clients through the onboarding process, ensuring they understand how to utilize the software effectively. You will work closely with the product team to identify areas for improvement based on client feedback and usage data. Your role will involve training clients on the features of the software and providing ongoing support to ensure they achieve their business goals. You will also collaborate with marketing and sales teams to develop strategies that promote product adoption and retention. Your insights will help shape the future of the product as you advocate for client needs within the organization.

What we offer

Zenoti offers a dynamic work environment where you can grow your career in the SaaS industry. You will have the opportunity to work with a diverse range of clients and contribute to the success of their businesses. We provide competitive compensation and benefits, along with a culture that values innovation and teamwork. Join us in making a significant impact in the beauty and wellness industry by empowering businesses with our cutting-edge software solutions.