Enterprise Account Manager

Who you are

You have a strong background in Customer Success or Enterprise Account Management, ideally within the SaaS industry. Your communication skills are exceptional, allowing you to effectively engage with clients and understand their needs. You possess a technical background, with some coding knowledge or experience in developer tools, which enables you to connect with customers on a deeper level. You are passionate about customer success and have a keen interest in AI technologies, which aligns with Replit's mission to democratize software development. You thrive in client-facing situations and excel at driving retention and expansion within your accounts. You understand the importance of maximizing value for customers and are committed to helping them achieve their goals.

Desirable

Experience working with AI-powered platforms or tools is a plus. Familiarity with software development processes and an understanding of how to leverage technology to enhance customer experiences will set you apart. You are adaptable and open to learning, eager to grow alongside Replit as it continues to expand rapidly.

What you'll do

As an Enterprise Account Manager at Replit, you will be responsible for driving customer retention and expansion within your assigned accounts. You will work closely with clients to understand their needs and help them maximize the value they receive from Replit's platform. Your role will involve regular communication with customers, providing them with insights and support to ensure their success. You will collaborate with internal teams to address customer feedback and advocate for their needs, ensuring that Replit continues to meet and exceed customer expectations. You will also identify opportunities for upselling and cross-selling, contributing to sustainable revenue growth for the company. Your ability to build strong relationships with clients will be key to your success in this role.

What we offer

Replit offers a dynamic work environment where you can be part of a rapidly growing company that is making a significant impact in the software development space. You will have the opportunity to work with a diverse team and contribute to a mission that empowers the next generation of builders. We provide a hybrid work model, allowing you to balance in-office collaboration with remote work flexibility. Replit values unique perspectives and experiences, encouraging applicants from all backgrounds to apply. Join us in shaping the future of software creation and making programming accessible to everyone.