Nordics Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in the software industry. You are skilled at building long-term relationships and have a knack for understanding diverse business needs. Your creativity shines when solving problems, and you enjoy collaborating with various teams to ensure customer satisfaction. You are comfortable managing a portfolio of 100 to 200 customer relationships, adapting your approach to meet the unique needs of each client. You thrive in a dynamic environment and are eager to learn about HubSpot's software to help customers fully adopt the platform. You possess excellent communication skills, allowing you to articulate complex ideas clearly and effectively.

Desirable

Experience with marketing automation tools or CRM platforms is a plus. Familiarity with inbound marketing strategies will help you better serve your customers. A proactive mindset and the ability to work independently will set you apart in this role.

What you'll do

As a Nordics Customer Success Manager at HubSpot, you will manage a diverse portfolio of customers, ensuring they achieve their inbound goals through effective use of HubSpot's software. You will regularly engage with customers to understand their objectives and align them with the necessary resources. Your role will involve collaborating with onboarding teams, sales, and other departments to provide comprehensive support. You will analyze customer feedback and usage data to identify opportunities for upselling and cross-selling, enhancing customer satisfaction and retention. You will also conduct regular check-ins and strategy sessions with clients to ensure they are leveraging HubSpot effectively. Your day-to-day responsibilities will include addressing customer inquiries, providing training sessions, and sharing best practices to help clients succeed. You will be a trusted advisor, guiding customers through their journey with HubSpot and celebrating their successes.

What we offer

HubSpot offers a collaborative and inclusive work environment where you can grow your career. You will have access to ongoing training and development opportunities to enhance your skills. The company values work-life balance and provides flexible working arrangements, including remote options. You will be part of a supportive team that encourages innovation and creativity. HubSpot also offers competitive compensation and benefits, ensuring you are rewarded for your contributions. Join us to make a meaningful impact on our customers' success and help them thrive in their businesses.