DACH Contract Manager, Upmarket - German Speaker

Who you are

You are fluent in both English and German, bringing strong negotiation skills and a background in sales or account management. You have a passion for creating exceptional customer experiences and are adept at solving problems with curiosity and creativity. You understand the importance of collaboration and can establish cooperative working relationships with customers and internal teams. Your experience includes managing a high volume of account-related tasks, ensuring customer inquiries are resolved accurately and efficiently.

Desirable

Experience in a customer-focused role where you've successfully driven account growth and managed contract renewals. You are comfortable leading discussions and have a knack for understanding multiple perspectives in various situations. Your ability to communicate effectively with diverse stakeholders sets you apart.

What you'll do

As a Contract Manager at HubSpot, you will be responsible for managing all assigned customer contracts, ensuring that renewals and contract changes are negotiated effectively. You will communicate directly with customers and internal colleagues to resolve inquiries and maximize customer investment with HubSpot. Your role will involve leading approximately 42 customer calls each month, collaborating closely with Sales Representatives and Customer Success Managers to execute the contract renewal process. You will also contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

What we offer

HubSpot provides a flexible work environment with options for remote work. You will be part of a customer-focused, results-driven organization that values collaboration and innovation. The company encourages you to apply even if your experience doesn't match every requirement, as they believe in the potential of diverse teams to drive better outcomes. You will have opportunities for professional growth and development within the organization, contributing to a culture that prioritizes customer success and satisfaction.