Renewal Account Manager

Who you are

You have a strong background in account management and customer success, ideally with experience in the technology sector. You are a curious and empathetic individual who is committed to developing yourself and learning new skills. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in a collaborative environment.

Desirable

Experience in a technical sales environment is a plus, as is familiarity with Cloudflare's products and services. You are comfortable working with diverse teams and can adapt to changing circumstances while maintaining a focus on customer needs.

What you'll do

As a Renewal Account Manager at Cloudflare, you will work closely with the Sales team to manage customer renewals and ensure that clients are set up for success with their contracts. You will engage with customers to understand their needs and provide solutions that enhance their experience with Cloudflare's services. Your role will involve collaborating with various departments to address customer inquiries and resolve any issues that may arise during the renewal process.

You will also be responsible for tracking renewal metrics and identifying opportunities for upselling additional services to existing customers. By building strong relationships with clients, you will help foster loyalty and drive long-term success for both the customers and Cloudflare.

What we offer

Cloudflare offers a dynamic work environment where you can grow your career while contributing to a mission-driven company. You will have access to resources for professional development and opportunities to learn new skills. The company values diversity and inclusion, ensuring that all employees feel supported and empowered to succeed. Additionally, you will enjoy a hybrid work model that allows for flexibility in your work arrangements.