Customer Support Representative - EMEA

Who you are

You bring over 4 years of experience in customer support, ideally in a SaaS or tech-driven environment. Your advanced English proficiency (C1 or higher) and fluency in Spanish enable you to communicate effectively with diverse users. You thrive in a collaborative setting and are passionate about helping people solve their problems. Your problem-solving skills and ability to work in a fast-paced international environment make you a great fit for our team.

Desirable

Experience in a remote-first role is a plus, as is familiarity with customer support tools and platforms. You have a knack for improving processes and enhancing user satisfaction through your contributions. Your ability to collaborate with engineering, product, and sales teams will help you address user needs effectively.

What you'll do

As a Customer Support Representative at WeTravel, you will be on the front lines, assisting travel organizers around the world in maximizing their use of our platform. Your responsibilities will include resolving customer issues, answering product questions, and improving our help center. You will collaborate closely with various teams to enhance the customer journey and contribute to the systems and content that power our support strategy. Your work will have a direct impact on the success and satisfaction of our users, making your role crucial to our mission.

What we offer

WeTravel offers a remote-first work environment with high autonomy, impact, and visibility. You will be part of a supportive team that values collaboration and continuous improvement. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are excited about transforming the travel industry and believe you are a good fit, we encourage you to apply and join us in this journey.