Transforming customer service for B2B teams
Plain is a London-based startup focused on revolutionizing customer service for modern, product-centric companies. With $23 million in funding, Plain offers an API-first platform that empowers B2B teams to enhance their customer support capabilities. The company is in the seed stage and aims to comp...
Employees enjoy generous equity on employee-friendly terms, up to 5% pension employer contribution, and 35 days of holiday, including public holidays....
Plain fosters a culture that prioritizes engineering excellence and rapid execution. The company values innovation in customer service, leveraging adv...
Plain • London office
Plain is seeking a Senior Product Designer to redefine customer support for B2B companies. You'll work on feature ideation, design, and collaboration with teams and customers using tools like Figma. This role requires strong design skills and a passion for user experience.
You have 5+ years of experience in product design, with a strong portfolio showcasing your ability to create user-centered designs that solve real problems. You are proficient in Figma and understand the importance of collaboration with cross-functional teams, including engineering and customer support. You thrive in a fast-paced environment and are comfortable taking ownership of projects from ideation to execution. You have a keen eye for detail and are passionate about creating intuitive and engaging user experiences. You enjoy working closely with customers to gather feedback and iterate on designs based on their needs. You are adaptable and open to wearing many hats in a startup environment, embracing the challenges that come with building a product from the ground up.
As a Senior Product Designer at Plain, you will be responsible for defining the next phase of support tooling. You will work on everything from early feature ideation to designing and shipping features, ensuring that your designs are not only visually appealing but also functional and user-friendly. You will collaborate closely with the entire team, including engineers and product managers, to create sketches, prototypes, and high-fidelity mocks in Figma. You will measure the success of your designs based on user feedback and engagement, rather than just what is presented in Figma. You will help set the roadmap and priorities for design initiatives, ensuring alignment with the overall company goals. You will also be involved in launching features and communicating their value to customers through landing pages and other marketing materials. Your role will require you to stay updated on industry trends and best practices, continuously seeking ways to improve the user experience and drive customer satisfaction.
At Plain, we offer a competitive salary and benefits package that reflects our commitment to attracting top talent. As a Series A startup, you will have the opportunity to make a significant impact on our product and company culture. You will work in a collaborative environment that values creativity and innovation, with the chance to grow your skills and advance your career. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.
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