Sr Software Engineer | Voice

Who you are

You have 5+ years of experience in software engineering, particularly in the VoIP domain, where you've tackled complex business problems and implemented advanced features. Your expertise in Java and Kotlin allows you to develop robust applications that ensure high availability and performance. You are comfortable working in a Linux environment and have experience with Kafka, which is essential for managing real-time data streams. You thrive in collaborative settings, working across teams to deliver scalable voice platforms that enhance customer experiences.

You understand the importance of uptime and reliability in communication systems, and you have a track record of contributing to projects that prioritize these aspects. Your problem-solving skills are complemented by your ability to troubleshoot and support voice call control and configuration services effectively. You are passionate about innovation and enjoy working in a team-first culture that values diversity and inclusion.

Desirable

Experience with Answering Machine Detection (AMD) capabilities is a plus, as it aligns with the critical services provided by Five9. Familiarity with cloud contact center solutions will also be beneficial in understanding the broader context of your work. You are eager to learn and grow, and you appreciate an environment that encourages authenticity and collaboration.

What you'll do

As a Senior Software Engineer at Five9, you will be responsible for solving complex business problems in the VoIP domain. You will implement advanced features and continuously enhance Five9’s call control services, ensuring they meet the high standards of reliability and scalability. Your role will involve collaborating with cross-functional teams to deliver scalable, highly available voice platforms that improve customer experiences.

You will manage operational and tactical aspects of customer service issues and escalations, ensuring that any challenges are addressed promptly and effectively. Your work will include developing software that applies performance and scalability best practices, contributing to the overall success of the VACS team. You will also be involved in troubleshooting and supporting Five9 Voice call control and configuration services, ensuring that they operate smoothly and efficiently.

In addition to your technical responsibilities, you will play a key role in fostering a team-first culture at Five9. You will collaborate with colleagues from diverse backgrounds, sharing knowledge and insights that contribute to the team's success. Your contributions will directly impact the quality of service provided to customers, making a meaningful difference in their experience with Five9.

What we offer

Five9 offers a supportive and inclusive work environment where you can thrive both personally and professionally. You will have the opportunity to work with cutting-edge technologies in the cloud contact center space, contributing to solutions that enhance customer experiences worldwide. The company values diversity and encourages employees to bring their authentic selves to work, fostering a culture of innovation and collaboration.

You will be part of a team that is dedicated to achieving 99.999% uptime and delivering robust applications that meet the needs of customers. Five9 is committed to your growth and development, providing opportunities for learning and advancement within the organization. Join us in our mission to revolutionize customer experience through cloud innovation.