Empowering businesses with seamless operations solutions
Justworks is a leading business operations platform headquartered in Fulton Ferry District, NY, specializing in human resources, payroll, and employee management solutions. With over 1000 employees and $159.9 million in funding, Justworks serves small and medium-sized enterprises (SMEs) and is recog...
Justworks offers paid parental leave, work-from-home opportunities, and extensive medical, dental, and vision insurance. Employees also enjoy premium ...
Justworks fosters a culture focused on supporting SMEs with essential business tools while promoting employee wellness and growth through various deve...
Justworks • New York, New York
Justworks is hiring an Account Development Executive to enhance customer experience and drive upsell strategies. You'll collaborate with various teams to improve conversion rates and customer satisfaction. This role requires a mix of strategy, operations, and sales expertise.
You are an interdisciplinary professional with a strong background in strategy, operations, and sales. You excel at identifying customer friction points in the upsell process and have a knack for upselling products effectively. Your experience allows you to work collaboratively with Sales, Customer Success, Underwriting, and Product teams to enhance the customer experience and drive greater revenues per customer. You are data-driven and continuously seek to iterate on processes and strategies to improve upsell conversion rates. You thrive in a supportive, entrepreneurial environment and are passionate about building meaningful relationships with customers.
Experience in a startup environment is a plus, as is familiarity with HR solutions or services. You are comfortable proposing and implementing new strategies and materials to increase upsell success. Your ability to answer customer questions and reduce friction in the upsell process is key to your success in this role.
In this role, you will become an expert on upselling Justworks’ smaller businesses from Basic to Plus. You will work closely with various teams to identify opportunities for upselling and improving customer satisfaction. Your responsibilities will include analyzing customer interactions to pinpoint areas for improvement and developing strategies to enhance the upsell process. You will also be involved in creating materials that support the upsell efforts and ensure that customers are well-informed about the benefits of upgrading their services. As the department grows, you will help incorporate additional Justworks products into the upsell catalog, ensuring that customer needs are met effectively.
At Justworks, you will enjoy a welcoming and casual environment with great benefits and wellness program offerings. The company values its employees and fosters a culture of support and collaboration. You will have the opportunity to interact with and learn from leaders in the startup community, contributing to your professional growth. Justworks is committed to ensuring an inclusive experience for all employees, and your comfort and success matter to us.
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