Technical Account Manager, Toronto

Who you are

You have a strong background in account management, ideally with 3-5 years of experience in a technical role. Your ability to foster long-term relationships with clients is key — you understand the importance of providing a gold standard experience to stakeholders. You are skilled in project management and have a self-starting mindset that allows you to identify and eliminate process friction effectively. Your experience in the payments industry gives you a unique perspective on how to optimize technical operations for your clients.

You are proficient with tools like Postman, xCode, Python, Webhooks, and ETL, which enables you to implement operational solutions that enhance user experience. You thrive in cross-functional environments, collaborating with various teams to ensure that your clients receive the best possible support. Your organizational skills help you manage multiple accounts and projects simultaneously, ensuring that you meet the needs of all stakeholders involved.

Desirable

Experience with small to medium scale project management is a plus, as it allows you to navigate complex user needs effectively. Familiarity with Stripe's products and services will help you provide tailored consultations that drive value for your clients. You are a proactive communicator, able to articulate technical concepts to non-technical stakeholders, ensuring that everyone is aligned and informed.

What you'll do

In this role, you will strategically support Stripe’s largest and most complex users, working closely with key stakeholders to understand their needs and challenges. You will provide customized consultations that help businesses optimize their technical operations and deliver more value to their customers. Your role will involve collaborating with the wider Operations Team to ensure that all interactions with users are seamless and effective.

You will be responsible for fostering long-term relationships with your assigned accounts, growing their loyalty to Stripe and its products. This involves not only addressing immediate concerns but also proactively identifying opportunities for improvement and growth. You will work cross-functionally within your user’s organizations to implement operational solutions that address a variety of topics, including fraud and disputes.

Your ability to identify and eliminate process friction will be crucial in building scalable processes that benefit both your clients and Stripe. You will engage in regular communication with your accounts, providing updates and insights that help them navigate their relationship with Stripe effectively. Your role will also include gathering feedback from users to inform product development and enhancements, ensuring that Stripe continues to meet the evolving needs of its clients.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a diverse range of clients, from large enterprises to ambitious startups, helping them leverage Stripe’s financial infrastructure to grow their businesses. We offer a hybrid work environment, allowing you to balance your professional and personal life effectively.

You will receive competitive compensation and benefits, including opportunities for professional development and growth within the company. Our culture encourages collaboration and innovation, and we believe in empowering our employees to take ownership of their work. Join us at Stripe and be part of a team that is making a significant impact on the global economy.