Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Mohali, IND
Zscaler is hiring a Technical Success Manager to drive customer success and ensure effective implementation of their cybersecurity solutions. This role requires strong problem-solving skills and a customer-centric approach.
You have a strong background in customer success and technical support, ideally with experience in cybersecurity or cloud solutions. You thrive on solving complex challenges and are driven by a purpose to make a positive difference on a global scale. Your ability to build relationships and trust with customers is paramount, as you will be their advocate within Zscaler. You are comfortable leveraging data and research to provide expert, hands-on support, ensuring customers achieve their goals and maximize the value of our technology. You possess excellent communication skills, allowing you to articulate technical concepts clearly to both technical and non-technical stakeholders. You are a collaborative team player who values transparency and constructive debate, focused on getting to the best ideas quickly.
In this role, you will be responsible for guiding customers through the implementation phase of Zscaler's Zero Trust Exchange platform, ensuring they understand how to leverage the technology effectively. You will work closely with cross-functional teams to identify innovative solutions that meet customer needs and drive adoption of our services. Your role will involve regular check-ins with customers to assess their satisfaction and success, proactively addressing any challenges they may face. You will also analyze customer feedback and usage data to identify opportunities for improvement and growth. As a Technical Success Manager, you will play a key role in fostering a customer-centric culture within the organization, contributing to the overall success of our Customer Success Organization.
Zscaler offers a dynamic work environment where impact matters more than title. You will be part of a high-performing team that values collaboration, ownership, and accountability. We provide opportunities for professional growth and development, encouraging you to embrace your potential. Our culture is centered on customer obsession, and we believe in empowering our employees to do their best work. We are committed to providing reasonable support for candidates who are differently abled or require accommodations during the recruiting process. Join us in shaping the future of cybersecurity and making a difference for our customers.
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