
Empowering brands with AI-driven customer interactions
Ada is a leading AI-powered customer experience solution headquartered in Toronto, ON, specializing in automated brand interactions. With over 2.6 billion automated interactions and partnerships with 320+ brands including Zoom, Facebook, and Square, Ada's no-code platform empowers companies to deliv...
Ada offers unlimited vacation, a generous stock option plan, and a wellness account. Employees enjoy comprehensive health benefits including dental, o...
Ada fosters a digital-first culture that prioritizes innovation in customer interactions. The company emphasizes the importance of AI and automation i...

Ada • Remote - Canada
Ada is seeking a Senior Account-Based Marketing (ABM) Manager to architect and orchestrate end-to-end ABM programs. You'll collaborate closely with sales and XDR teams to drive customer engagement and growth. This role requires a strong background in account-based marketing strategies.
You have a proven track record in account-based marketing, with at least 5 years of experience in developing and executing successful ABM strategies. Your expertise lies in understanding customer needs and aligning marketing efforts to drive engagement and conversion. You are a strategic thinker who can analyze data to inform decisions and optimize campaigns. You thrive in collaborative environments, working closely with sales teams to ensure alignment and maximize impact. Your communication skills are exceptional, allowing you to articulate complex ideas clearly and effectively to various stakeholders. You are passionate about leveraging technology and innovation to enhance customer experiences and drive business growth.
Experience in the AI or technology sector is a plus, as is familiarity with marketing automation tools and CRM systems. A background in data analysis and performance metrics will help you excel in this role, enabling you to measure success and iterate on strategies effectively.
In this role, you will be responsible for designing and implementing comprehensive account-based marketing programs that target key accounts and drive engagement. You will act as the primary point of contact for sales and XDR teams, ensuring that marketing initiatives align with sales goals and customer needs. You will develop personalized marketing campaigns that resonate with target audiences, utilizing various channels to maximize reach and impact. Your analytical skills will be crucial as you track campaign performance, gather insights, and adjust strategies accordingly to improve outcomes. You will collaborate with cross-functional teams to create compelling content and messaging that speaks to the unique challenges and goals of your target accounts. Additionally, you will stay informed about industry trends and competitor activities to ensure that your strategies remain relevant and effective.
At Ada, we believe in fostering a culture of growth and continuous improvement. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. We offer competitive compensation and benefits, along with a supportive environment that encourages professional development. Join us in our mission to make customer service extraordinary for everyone, and be part of a company that values innovation and excellence.
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