The leading marketing analytics platform for growth
AppsFlyer is a leading marketing analytics platform headquartered in SoMa, San Francisco, CA. With over 12,000 customers, including major brands like Walmart, Nike, HBO, and NBC Universal, AppsFlyer processes $28 billion in ad spending annually. The company has raised $293.1 million in funding and o...
AppsFlyer offers a generous employee stock option package, comprehensive private health insurance, and a Global Employee Exchange Program allowing sta...
AppsFlyer fosters a culture of innovation and community engagement, with a strong focus on corporate social responsibility through its AppsFlyer Cares...
AppsFlyer • New York
AppsFlyer is seeking a Director of Client Services to drive customer value realization and manage a team of Customer Success Managers. This role focuses on improving customer retention and expansion through effective coaching and collaboration with cross-functional teams.
You have extensive experience in client services, ideally with a background in digital, mobile, and omni-channel campaigns. Your agency experience equips you to understand industry shifts and best practices, enabling you to guide your team effectively. You are a results-driven leader who thrives on driving customer outcomes and product adoption across a diverse portfolio of clients. Your ability to coach and mentor Customer Success Managers is key to fostering a culture of customer obsession within your team.
You possess strong analytical skills, allowing you to assess client needs and develop strategies that enhance customer value realization. Your collaborative nature enables you to work seamlessly with sales and other cross-functional leaders to mitigate client risks and drive expansion motions. You are passionate about creating meaningful customer relationships and understand the importance of executive trust in achieving long-term success.
In this role, you will lead a team of 5-8 Customer Success Managers, focusing on driving customer value realization and improving retention rates. You will partner closely with the sales team to identify and mitigate client risks while running expansion motions across various customer segments, including Strategic, Enterprise, and Mid-Market clients. Your leadership will directly impact Gross Revenue Retention and Net Revenue Retention, ensuring that AppsFlyer’s customer portfolio thrives.
You will be responsible for coaching your team to become Growth Partnership leaders, turning customer outcomes into measurable revenue. By fostering a customer-obsessed culture, you will encourage your team to operate with rigor and influence across Sales, Product, and Marketing. Your insights into industry trends will help your team and clients navigate shifts effectively, ensuring they remain at the forefront of best practices.
At AppsFlyer, we value diversity and innovation, encouraging all employees to bring their unique talents to our global teams. We believe in providing our team with the tools and resources they need to succeed, fostering an environment where curiosity and collaboration thrive. As a Director of Client Services, you will play a pivotal role in shaping our customer success strategy and driving impactful outcomes for our clients. Join us in our mission to empower brands to create better customer relationships while maintaining a strong focus on privacy and exceptional experiences.
Apply now or save it for later. Get alerts for similar jobs at AppsFlyer.
