Connecting patients to doctors, seamlessly and efficiently
Zocdoc is a leading healthcare platform headquartered in SoHo, New York, that connects patients with doctors through its API. With over 100 million users each month, Zocdoc allows patients to book appointments instantly, read verified reviews, and access both in-person and virtual care. The company ...
Zocdoc offers 100% paid health benefits, generous vacation and parental leave packages, and a 401(k) match. Employees enjoy complimentary lunch and sn...
Zocdoc is dedicated to putting patients first by streamlining healthcare access and reducing inefficiencies. The company embraces a user-centric appro...
Zocdoc • USA Remote
Zocdoc is hiring a Provider Experience Specialist to enhance customer service for provider accounts. You'll focus on upselling features and building authentic connections. This role requires strong communication and problem-solving skills.
You are a dedicated professional with a passion for improving customer experiences in healthcare. You understand the challenges patients face and are motivated to provide solutions that empower them. Your communication skills are exceptional, allowing you to connect authentically with providers and understand their needs. You thrive in a collaborative environment and are eager to contribute to a mission-driven company like Zocdoc. You have experience in customer service or a related field, and you are comfortable upselling features to enhance provider accounts. You believe in the importance of fostering relationships and are committed to delivering exceptional service.
As a Provider Experience Specialist at Zocdoc, you will play a crucial role in delivering outstanding customer service to our provider accounts. You will be responsible for understanding the needs of providers and offering tailored solutions that enhance their experience with our platform. Your ability to upsell features will be key to driving value for our customers and ensuring they have the tools they need to succeed. You will work closely with cross-functional teams to address any issues that arise and ensure a seamless experience for providers. Your insights will help shape our approach to customer service and improve our offerings over time. You will embody Zocdoc's core values in every interaction, striving to make healthcare work for patients and providers alike.
At Zocdoc, we are committed to creating a work environment that is inclusive and supportive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is passionate about transforming the healthcare experience for patients and providers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower patients and improve healthcare for everyone.
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