The smarter way to buy and sell cars
CarGurus, headquartered in Cambridge, Massachusetts, is a leading automotive research and shopping platform that helps users compare over 5 million listings for new and used cars. Founded in 2006, CarGurus has raised over $150 million in funding and serves millions of monthly users, connecting them ...
CarGurus offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit f...
CarGurus fosters a data-driven culture that prioritizes transparency and customer satisfaction. The company values innovation and encourages employees...
CarGurus • Dublin, County Dublin, Ireland
CarGurus is seeking a Sales Account Manager to maintain and grow their customer base in the UK market. You'll analyze performance data and manage accounts to mitigate churn. This role requires strong sales skills and experience in account management.
You are a seasoned sales professional with a proven track record in account management. With at least 3-5 years of experience in a similar role, you excel at building relationships and understanding customer needs. Your analytical skills allow you to interpret performance data effectively, enabling you to identify opportunities for upselling and cross-selling. You are persuasive and can negotiate subscription rates to ensure customer satisfaction and retention. You thrive in a collaborative environment and are committed to fostering a people-first culture.
Experience in the automotive industry or a related field is a plus. Familiarity with subscription-based business models will help you navigate the nuances of account management. You are comfortable working with data analytics tools and have a knack for using insights to drive business decisions. A background in customer success or sales operations can also enhance your effectiveness in this role.
As a Sales Account Manager at CarGurus, you will focus on maintaining and growing our existing customer base in the UK market. Your primary responsibilities will include analyzing performance data to identify trends and opportunities for improvement. You will engage with customers to renegotiate subscription rates and explore potential upsell and cross-sell opportunities. Active account management is crucial, and you will be responsible for onboarding new accounts, ensuring they have a smooth transition and understand how to maximize the value of our services.
You will work closely with cross-functional teams, including marketing and product development, to align customer feedback with our offerings. Your role will involve regular communication with clients to address their needs and concerns, helping to mitigate churn and enhance customer satisfaction. You will also track key performance indicators to measure the success of your initiatives and report on your progress to senior management.
At CarGurus, we pride ourselves on our people-first culture that fosters kindness, collaboration, and innovation. We offer a competitive salary and benefits package, including opportunities for career growth and development. You will be part of a dynamic team that is committed to transforming the automotive marketplace. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us for the ride and help us continue to disrupt a trillion-dollar industry.
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