At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our HR Partners care deeply about the employee experience and support Builders and managers to focus on people through engagement, technology, and innovation.
The HR Partner role in our Builder Experience Team (BeXT) focuses on the Builder experience. This role is based in our data centers and the individual will be required to work out of the data centers 100% of the time. You can expect to do the following in your day to day:
• Influence change and foster an environment of inclusion for our Builders
• Problem solving and influencing in diverse populations
• Working in a fast-paced and complex changing environment driven by continuous innovation
• Application of HR fundamentals
• Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the Builder experience
BeXT delivers personalized people support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and other HR teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to an AWS business line or region, calling on HR expertise and empathy. To thrive, you will need a flexible skill set, including the ability to pivot through various scenarios utilizing HR expertise, consulting skills, as well as the ability to connect to the bigger picture while diving deep into the details and collaborate and consult across many teams, levels, and regions.
As a BeXT HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:
• Consult, coach, and develop leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and employee relations issues.
• Foster and role model an environment of inclusion for all Builders.
• Advocate for Builders’ needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.
• Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.
• Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary.
• Actively promote adoption of technology and self-service.
• Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.
• Conduct difficult workplace investigations in collaboration with Builder Relations.
Basic Qualifications
• Bachelor’s degree or higher in Human Resources, Labor Relations, Business/Management, Psychology, or a related field
• 5+ years of relevant Human Resources Generalist experience
Preferred Qualifications
• Experience working in a matrixed organization
• Coaching and consulting skills
• Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases
• Employee Relations/Investigations experience
• Possess conviction and tenacity, and excellent written and verbal communication skills
• Thrives in a high-pressure, ambiguous environment and able to manage multiple simultaneous priorities
• Intellectual curiosity; brings insight to team and business
• Ability to demonstrate high-judgement, empathy, autonomy, and flexibility
• Ability to maintain strict confidentiality regarding employee issues in Human Resources
• [If Applicable] Work Councils or other employee representative bodies (ERB) experience
- Completed Bachelor’s Degree from an accredited university
- At least 5 years of work experience
- Experience with MS Office Suite, specifically, strong Excel skills (ability to create pivot tables, use vlookup and advanced formulas)
- Program/project management skills is a must
- Knowledge and experience working with HR policies, processes and procedures
- Rich knowledge of country labor laws
- Ability to "roll up your sleeves", be solutions focused and comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
- Strong internal customer service focus
- Ability to manage multiple priorities and deadlines simultaneously - orientated on results
- Bias for action, strong work ethic, and desire to achieve excellence
- Proven ability to cultivate strong partnerships, interface, communicate and influence at all levels of the organization
- Excellent organizational skills with a high level of attention to detail; accuracy is essential
- Frugal and resourceful
- Team player and community builder; strong ability to collaborate
- Ability to maintain strict confidentiality
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
