Investing in a sustainable future together
Atlas Corp. (NYSE: ATCO) is a global asset management firm headquartered in Vancouver, British Columbia, Canada, with a workforce of 1,000 to 5,000 employees. The company specializes in deploying capital across various sectors, including renewable energy and infrastructure, to create sustainable sha...
Atlas offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a comprehensive health...
Atlas fosters a culture focused on sustainability and responsible investing, encouraging employees to engage in projects that align with their values....
Atlas • US - Remote
Atlas is seeking a Member Services Associate for their Travel and Lifestyle team to handle high-value member requests. This role requires excellent problem-solving skills and the ability to communicate effectively under pressure.
You are a dedicated Member Services Associate with a passion for providing exceptional service to discerning clients. You thrive in fast-paced environments and enjoy solving complex problems, particularly in the realm of travel and lifestyle. Your ability to communicate clearly and effectively under pressure sets you apart, ensuring that you can handle high-value requests with precision and calmness. You understand the importance of maintaining a high standard of service and are committed to enhancing the member experience at Atlas.
You have experience in customer service or a related field, where you've honed your skills in managing client expectations and delivering tailored solutions. Your attention to detail and ability to think on your feet allow you to navigate challenging situations with ease. You are comfortable working remotely and can adapt to the schedule requirements of 12 PM - 7 PM EST, Monday, Thursday, Friday, and Saturday.
Experience in the travel or lifestyle industry is a plus, as it equips you with the knowledge to cater to the unique needs of well-traveled members. Familiarity with concierge services or high-end customer support will enhance your ability to excel in this role. You are a team player who enjoys collaborating with colleagues to ensure a seamless member experience.
As a Member Services Associate on the Travel & Lifestyle team, you will be the first point of contact for Atlas members, addressing their complex and high-value requests. Your role will involve coordinating international travel arrangements, securing reservations at exclusive dining establishments, and fulfilling last-minute lifestyle needs. You will leverage your problem-solving skills to provide tailored solutions that meet the unique preferences of each member.
You will be responsible for maintaining a high level of service, ensuring that every interaction reflects the quality and reliability that Atlas is known for. Your ability to communicate effectively will be crucial as you manage member expectations and provide updates on their requests. You will also collaborate with other team members to share insights and improve service delivery, contributing to a culture of excellence within the organization.
In this role, you will have the opportunity to develop your skills in customer service and gain valuable experience in the luxury travel sector. You will be part of a dynamic team that is committed to providing an unparalleled member experience, and your contributions will directly impact the satisfaction and loyalty of Atlas members.
Atlas offers a full-time, remote position that allows you to work from anywhere in the United States. You will be part of a fast-moving team that values innovation and excellence in service delivery. The company is backed by leading investors, providing a stable and growth-oriented environment. You will have the chance to work with a diverse group of professionals who bring experience from top companies in the fintech and consumer sectors. Atlas is committed to fostering a supportive and collaborative workplace culture, where your contributions are recognized and valued.
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