Account Executive, Commercial

Who you are

You have a proven track record in sales, ideally with experience in the technology sector — you understand the nuances of selling innovative solutions and can effectively communicate value to potential customers. You thrive in a collaborative environment and are eager to contribute to a team that values growth and development. Your ability to build relationships and trust with clients is paramount, as you will be the face of Intercom in the SMB market. You are adaptable and open to learning, ready to embrace the unique challenges that come with a rapidly expanding business. You believe in the importance of customer experience and are passionate about helping businesses improve their customer service through innovative solutions.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with customer service technologies. A background in account management or business development will help you excel in this role. You are comfortable using CRM tools and have a data-driven approach to sales, leveraging insights to inform your strategies.

What you'll do

As an Account Executive at Intercom, you will be responsible for driving new business growth by engaging with potential clients and demonstrating the value of our AI Customer Service solutions. You will evangelize our products, helping businesses understand how Intercom can transform their customer experiences. Your role will involve identifying and qualifying leads, conducting product demonstrations, and closing sales. You will collaborate closely with marketing and customer success teams to ensure a seamless experience for clients from initial contact through onboarding. You will also be expected to meet and exceed sales targets, contributing to the overall success of the sales organization. Regularly, you will analyze your sales performance and adapt your strategies to improve results, ensuring that you are always aligned with the company's goals and customer needs.

What we offer

Intercom provides a dynamic work environment where you can grow your career and develop your skills. You will be part of a supportive team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional development and advancement within the company. Our culture encourages creativity and ownership, allowing you to make a significant impact on our business and the customer experiences we deliver. Join us in our mission to set a new standard for customer service and help businesses thrive in the digital age.