Amazon.in team is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Marketplace Trust team as an Process Specialist. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance. As a Process Specialist in the Marketplace Trust team, you will be responsible for conducting regular audits, act as the primary interface for Sellers, collecting the required information & documentation and conducting the relevant audits. You will have the opportunity to utilize data and develop creative processes to improve your team’s performance.
You will directly work with product management and business teams to drive audits, develop scale-able, long-term solutions which will have a significant impact on Marketplace. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and have good communication skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations.
Key job responsibilities
· Conduct regular investigations and audits to determine adherence to defined processes
· Communicate effectively via email and/or telephone with our customer base - sellers, merchants and internal customers.
· Drive Process standardization by defining and implementing SOPs for various processes and implement a controlled process change mechanism.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.
A day in the life
Role and Responsibilities:
· Conduct regular investigations and audits to determine compliance to defined processes
· Communicate effectively via email and/or telephone with our customer base - sellers, merchants and internal customers.
· Drive Process standardization by defining and implementing SOPs for various processes and implement a controlled process change mechanism.
· Consistently achieve/exceed weekly productivity and quality standards.
· Participate in ad hoc projects/assignments as necessary.
About the team
Amazon.in team is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Marketplace Trust team as an Process Specialist. The successful candidate will be a proactive problem solver, have an extremely high level of customer focus and a passion for decision making that helps enable & drive compliance. As a Process Specialist in the Marketplace Trust team, you will be responsible for conducting regular audits, act as the primary interface for Sellers, collecting the required information & documentation and conducting the relevant audits. You will have the opportunity to utilize data and develop creative processes to improve your team’s performance.
You will directly work with program management and business teams to drive audits, develop scale-able, long-term solutions which will have a significant impact on Marketplace. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and have good communication skills and also deal with seller call downs on a daily basis to drive business goals. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations.- Bachelor's degree
- Experience with Excel- Experience with Microsoft Office products and applications
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