Senior Analyste Opérations Client (x/f/m)

Who you are

You have a strong analytical background with experience in data analysis and performance forecasting — you've worked closely with sales and support teams to drive operational efficiency and improve customer satisfaction. Your ability to generate actionable insights from data will be key in this role, as you will be the analytical reference for customer operations. You thrive in collaborative environments, working alongside product marketing, finance, and leadership to achieve common goals. You are comfortable presenting your findings to top management, ensuring that your insights lead to strategic decisions that enhance team performance and revenue growth.

Desirable

Experience in a scale-up environment is a plus, as is familiarity with customer care operations. You are adept at using data visualization tools to communicate complex data in an understandable way. A background in project management will help you navigate the various initiatives you will be involved in, ensuring that you can manage multiple priorities effectively.

What you'll do

As a Senior Customer Operations Analyst at Doctolib, you will play a pivotal role in analyzing and exploring data related to customer operations. Your primary focus will be on the support teams, where you will work to improve their performance and increase customer satisfaction. You will collaborate with various departments, including product marketing and finance, to ensure that your analyses align with the company's strategic goals. Your responsibilities will include modeling and forecasting performance metrics, generating insights that drive operational improvements, and coaching team members on data-driven decision-making. You will also be involved in the organization and strategy of the customer care operations, ensuring that processes are efficient and effective.

What we offer

Joining Doctolib means becoming part of a motivated team that is dedicated to improving healthcare services. You will have the opportunity to work in a dynamic environment where your contributions directly impact the company's growth and success. We offer a collaborative culture that values innovation and encourages professional development. You will have access to resources and support to help you excel in your role and advance your career within the company. We believe in fostering a work environment that promotes engagement and motivation, ensuring that you feel valued and empowered in your position.