Manager, Sales Development

Who you are

You have a proven track record in sales management, with experience leading teams to achieve significant revenue targets. Your leadership style fosters a team-first culture, encouraging collaboration and innovation among your team members. You are data-driven, using metrics to inform decisions and improve processes, ensuring your team operates at peak efficiency. You understand the importance of diversity and inclusion in the workplace, and you actively promote an environment where all team members feel valued and empowered to contribute their unique perspectives.

You possess excellent communication skills, allowing you to inspire and motivate your team while also effectively collaborating with cross-functional partners. Your ability to analyze data and metrics enables you to identify bottlenecks and implement solutions that enhance team performance. You are passionate about coaching and developing talent, helping your team members grow in their careers and achieve their personal best.

Desirable

Experience in a cloud technology or software sales environment is a plus, as is familiarity with lead generation and business development strategies. You may have a background in training and development, equipping your team with the skills they need to succeed in a competitive market.

What you'll do

As the Manager of Sales Development at Five9, you will lead a dynamic team of Inbound Lead Development Representatives and Outbound Business Development Representatives. Your primary responsibility will be to recruit, hire, and train a world-class sales team that can effectively drive revenue growth. You will manage day-to-day operations, providing coaching and support to ensure your team overcomes challenges and achieves their goals.

You will create and implement training programs that equip your team with the skills necessary for success in their roles and throughout their careers. Monitoring and analyzing inbound lead processes and metrics will be crucial to maximizing the success of the LDR and BDR teams. You will challenge the status quo, continuously seeking ways to improve processes and outcomes.

In this role, you will work closely with Sales Management and other departments to align strategies and initiatives that drive overall business success. Your leadership will inspire a culture of openness, creativity, and continuous improvement, fostering an environment where team members feel comfortable sharing ideas and feedback.

What we offer

At Five9, we offer a collaborative and inclusive work environment where diversity is celebrated. You will have the opportunity to work with a talented team that is dedicated to bringing joy to customer experiences through innovative cloud contact center solutions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact in the customer experience industry.