Manager, Accounts Receivable Operations

Who you are

You are a highly experienced operational leader with a focus on accounts receivable processes, bringing at least 5 years of relevant experience in managing billing and cash application functions. You thrive in fast-paced environments and have a keen eye for detail, ensuring that billing inquiries are resolved efficiently and accurately. Your leadership style is people-focused, and you excel at fostering collaboration across cross-functional teams to drive operational excellence. You have a strong understanding of compliance and best practices in financial operations, which allows you to implement effective processes that enhance customer satisfaction and operational efficiency.

Desirable

Experience with Zendesk for managing customer support inquiries is a plus, as it will enable you to streamline communication and resolution processes. Familiarity with financial software and tools that support accounts receivable operations will also be beneficial in this role. You are adaptable and open to learning new technologies that can improve operational workflows.

What you'll do

In this role, you will lead the Accounts Receivable Operations team, overseeing the cash application process to ensure timely and accurate posting of payments. You will manage the L2 Billing Support function, utilizing Zendesk to handle ticket intake and resolution, ensuring that customer inquiries are addressed promptly. Your responsibilities will include developing and implementing strategies to improve billing accuracy and efficiency, as well as providing exceptional support for billing inquiries. You will collaborate closely with other departments to align processes and enhance the overall customer experience. Additionally, you will analyze operational metrics to identify areas for improvement and drive initiatives that enhance the effectiveness of the Order to Cash organization.

What we offer

At Samsara, you will be part of a pioneering company that is transforming physical operations through IoT technology. We offer a supportive work environment where you can make a significant impact on our operations and contribute to our mission of improving safety, efficiency, and sustainability. You will have the autonomy to lead your team and implement changes that drive success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of connected operations.