Automating responses to critical events for safety
Everbridge, headquartered in Burlington, Massachusetts, specializes in critical event management and communication solutions. Trusted by over 6,000 customers, including major organizations like the U.S. Department of Homeland Security and the United Nations, Everbridge helps businesses manage safety...
Everbridge offers competitive equity options, generous PTO policies, and a flexible remote work environment, along with comprehensive health benefits ...
Everbridge fosters a culture focused on safety and responsiveness, encouraging employees to innovate in critical event management. The company values ...
Everbridge • Bengaluru
Everbridge is seeking a Technical Account Manager to support large-scale clients in deploying and utilizing their SaaS-based solutions. This role requires strong project management and technical consultancy skills, with a focus on customer advocacy.
You are an accomplished Technical Account Manager with a strong background in providing support for large-scale clients. You thrive in a team-oriented environment and possess outstanding communication and customer management skills. Your experience allows you to offer project management support, technical consultancy, and system design assistance effectively. You are motivated and energetic, ready to optimize the value delivered to customers. You understand the importance of collaboration and can work closely with clients, Account Managers, Operations, and Product Development teams to ensure success.
Experience in SaaS-based solutions is a plus, as is familiarity with critical communications and enterprise safety solutions. You are comfortable in a hybrid work model, allowing you to choose between home and office-based arrangements or working remotely.
As a Technical Account Manager at Everbridge, you will play a pivotal role in representing the company within clients' business continuity teams. You will collaborate during the deployment and ongoing utilization of the Everbridge solution, ensuring that clients receive the highest level of support. Your responsibilities will include offering project management support, providing technical consultancy, assisting with system design and configuration, and delivering comprehensive training to clients. You will act as a customer advocate within Everbridge during routine operations and serve as an escalation point when needed. Your role will require you to engage with various stakeholders to optimize the value of the Everbridge solutions for clients.
Everbridge offers a flexible hybrid work model, allowing you to choose your work environment. You will be part of a rapidly expanding global company that values collaboration and customer success. The company culture emphasizes teamwork and the importance of delivering value to clients. You will have opportunities for professional growth and development as you work with a diverse team of professionals dedicated to making a difference in critical communications and enterprise safety solutions.
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