The leading developer data platform for modern applications
MongoDB is a leading developer data platform headquartered in the Theater District of New York, NY. The company specializes in a document-oriented database system that stores data as JSON-like documents, making it a popular choice for modernizing legacy applications. With over 1000 employees and $31...
MongoDB offers a comprehensive benefits package including equity and an Employee Stock Purchase Program, 20 weeks of fully paid gender-neutral parenta...
MongoDB fosters a culture centered around open-source development and innovation. The company is committed to helping businesses modernize their appli...
MongoDB • Austin
MongoDB is seeking a Lead Customer Success Manager to initiate their Renewals Team in the Americas region. You'll develop a renewal process that delights customers and drives business results, leveraging your expertise in MongoDB products. This role requires strong leadership and communication skills.
You are an experienced people leader with a proven track record in customer success and renewals. With at least 5 years of experience in a leadership role, you understand the nuances of managing a team and driving customer satisfaction. You possess exceptional communication and interpersonal skills, allowing you to inspire and mentor your team effectively. Your operational excellence and negotiation experience enable you to craft strategies that align with business goals. You thrive in a fast-paced environment and are motivated by the opportunity to make a significant impact on your team and customers.
Experience in the tech industry, particularly with SaaS products, is a plus. Familiarity with MongoDB products and policies will help you navigate customer needs more effectively. A background in sales or customer operations can also enhance your ability to lead the renewals team successfully.
In this role, you will initiate and lead the Renewals Team function in the Americas region. You will be responsible for hiring, onboarding, and developing a team of engaged professionals who are dedicated to customer success. Your focus will be on crafting and executing a renewal strategy that not only meets but exceeds customer expectations. You will work closely with stakeholders in Sales, Customer Success, and Operations to ensure a seamless renewal process. Additionally, you will identify risks and forecast team activities to drive business results. Your leadership will empower your team to develop their skills and grow their careers over time, fostering a culture of excellence and collaboration.
MongoDB offers a competitive salary of $126,000 per year for this role, along with a comprehensive benefits package that includes parental leave, fertility and adoption assistance, a 401(k) plan, mental health counseling, and access to transgender-inclusive health insurance coverage. You will have the opportunity to work in a hybrid model, balancing remote work with in-office collaboration in Austin. Join us at MongoDB and be part of a team that is dedicated to transforming the way businesses interact with data.
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