Key Account Manager - Enterprise

Who you are

You have a proven track record in account management, particularly with large enterprise clients, and understand the nuances of managing complex relationships. Your experience has equipped you with the skills to navigate contract ownership and renewals effectively, ensuring long-term success for both your clients and your organization. You are adept at transforming single contracts into expansive partnerships, demonstrating your ability to drive growth and engagement across multiple departments within an enterprise.

You possess excellent communication and interpersonal skills, allowing you to build trust and rapport with stakeholders at all levels. Your strategic mindset enables you to identify opportunities for expansion and to orchestrate governance processes that align with your clients' needs. You thrive in collaborative environments and are comfortable leading deployment efforts post-MSA, ensuring that your clients receive the highest level of service and support.

You are passionate about the future of work and understand the importance of technology in facilitating effective partnerships. Your ability to adapt to changing circumstances and to think critically about client needs positions you as a key player in shaping the future of work for your clients.

Desirable

Experience in the freelance marketplace or similar industries would be a plus, as would familiarity with tech-powered platforms that prioritize human-centered approaches. A background in sales or business development can also enhance your effectiveness in this role, providing you with insights into driving user acquisition and engagement.

What you'll do

As the Key Account Manager for Enterprise at Malt, you will take ownership of significant decentralized accounts, ensuring that you understand their unique needs and challenges. Your primary responsibility will be to manage contracts and renewals, working closely with your clients to foster long-term partnerships that drive mutual success. You will lead the deployment of services post-MSA, ensuring that all aspects of the partnership are executed smoothly and effectively.

You will be tasked with identifying opportunities for expansion within your accounts, working to transform single contracts into multi-departmental partnerships. This will involve orchestrating complex governance processes and collaborating with various stakeholders to ensure that Malt becomes the strategic backbone of your clients' workforce.

Your role will require you to stay informed about industry trends and best practices, allowing you to provide valuable insights and recommendations to your clients. You will also be responsible for tracking performance metrics and reporting on the success of your partnerships, using data to inform your strategies and decisions.

What we offer

At Malt, you will be part of a diverse team that champions equality and inclusive growth. We are committed to transforming how work gets done, and you will play a crucial role in this mission. You will have the opportunity to work with a talented group of individuals across multiple European countries, contributing to a culture that values collaboration and innovation.

We offer a dynamic work environment where your contributions will have a direct impact on the future of work. You will have access to professional development opportunities, allowing you to grow your skills and advance your career within the organization. Join us in shaping the future of work and making a difference in the lives of freelancers and companies alike.