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Home›Jobs›OPSWAT›L1 Technical Support Engineer
OPSWAT

About OPSWAT

Cybersecurity solutions for critical infrastructure protection

🏢 Tech👥 251-1K📅 Founded 2002📍 Tampa, Florida, United States

Key Highlights

  • 98% of U.S. nuclear power facilities trust OPSWAT
  • Headquartered in Tampa, Florida
  • Over 1,000 global customers across various sectors
  • Products include MetaDefender and OESIS Framework

OPSWAT, headquartered in Tampa, Florida, specializes in cybersecurity solutions for critical infrastructure, including the protection of 98% of U.S. nuclear power facilities. Their products, such as MetaDefender and OESIS Framework, focus on malware prevention and secure data transfer, ensuring comp...

🎁 Benefits

Employees enjoy competitive salaries, comprehensive health benefits, a flexible remote work policy, and generous PTO. OPSWAT also offers equity option...

🌟 Culture

OPSWAT fosters a culture of security and innovation, emphasizing the importance of protecting critical infrastructure. The company values transparency...

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OPSWAT

L1 Technical Support Engineer

OPSWAT • Tampa, Florida, United States

Posted 4w ago🏛️ On-SiteEntry-LevelJuniorTechnical support📍 Tampa
Apply Now →

Job Description

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position 

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineer to join our Customer Success Support team in a junior role. You will be responsible for overseeing the installation and maintenance of OPSWAT products. Your duties will include optimizing software application performance, installing updates, and performing debugging procedures. You will manage customer issues with OPSWAT’s applications to ensure they are resolved quickly and satisfactorily. 

What You Will Be Doing 

  • The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.  
  • Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture. 
  • Participates in testing and installing new software releases and application system upgrades. 
  • Review queues of open tickets and ensure each ticket is being handled appropriately. 
  • Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations. 
  • Work with application developers and the internal infrastructure team to troubleshoot applications. 
  • Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades. 
  • Provide phone support and chat support as required. 
  • Continuously improve technical knowledge of OPSWAT products. 
  • Coordinate with engineering and QA teams to administer code migrations in production. 
  • This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.  

What We Need from You 

  • Bachelor’s degree in CS, MIS, or equivalent discipline. 
  • 1 - 2 years of technical support experience 
  • Previous MSP employment a plus. 
  • Experience in Linux (Ubuntu and CentOS), Windows, and MAC 
  • Experience with some network and virtualization.  

It Would Be Nice If You Had 

  • Experience with Cybersecurity products 
  • Bi-Lingual 

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

 

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