The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Ireland
Airbnb is seeking a Specialist in Premium Support to provide exceptional customer service to the Airbnb community. Fluency in both English and Portuguese is required for this role, which is fully remote based in Ireland.
You are a dedicated and enthusiastic individual with a commitment to delivering the highest standards of service. You possess fluency in both English and Portuguese, with advanced proficiency in spoken and written communication in both languages. Your analytical skills and hospitable nature make you an ideal candidate for providing exceptional customer service support to the Airbnb community. You thrive in a role that requires strong interpersonal skills and the ability to foster relationships with users. You are eager to take ownership of cases and ensure complete resolution while maintaining a positive experience for customers.
As a CS Specialist in Premium Support, you will function on the front line, interacting directly with both customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community, including the Luxury segment. You will take ownership of cases, ensuring that each issue is resolved completely and efficiently. Your role will involve fostering strong relationships with users, understanding their needs, and providing tailored support to enhance their experience with Airbnb. You will collaborate with various teams to ensure that customer feedback is communicated effectively and that service standards are upheld. Your analytical skills will be essential in identifying trends and areas for improvement in customer service processes.
Airbnb offers a supportive work environment where you can grow your skills and make a meaningful impact on the community. This role is fully remote, allowing you to work from anywhere in Ireland. You will receive relocation support if you are moving from another country. The position comes with a competitive salary range of €40,000 to €48,000 EUR annually, along with potential bonuses, equity, benefits, and Employee Travel Credits. You will be part of a diverse team that values collaboration and innovation, and you will have the opportunity to contribute to a company that is transforming the way people travel and connect with communities.
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