Transforming data management for a digital future
Scality, headquartered in Yerba Buena, San Francisco, CA, specializes in software-defined storage and data management solutions. With a customer base that includes major enterprises like Comcast, Bloomberg, and Orange, Scality has raised $178.8 million in funding across multiple rounds, including a ...
Scality offers a range of benefits including a charitable donation matching program, a sports allowance program, and support for educational conferenc...
Scality's culture is defined by its focus on solving complex data management challenges at scale. The company emphasizes innovation and collaboration,...
Scality • Paris, France
Scality is seeking a Customer Success Manager to build lasting relationships with customers and drive product adoption. You'll focus on maximizing customer satisfaction and identifying growth opportunities. This role requires strong interpersonal skills and a customer-centric approach.
You have a proven track record in customer success or account management, ideally within the technology sector. Your ability to build deep, trusted relationships with clients is one of your strongest assets, and you thrive on ensuring customers achieve their desired outcomes. You understand the importance of driving product adoption and maximizing customer satisfaction, and you are skilled at identifying upsell and cross-sell opportunities. You are data-driven, using metrics such as Net Promoter Score (NPS) and retention rates to inform your strategies and drive continuous improvement. You are proactive in your approach, always looking for ways to enhance the customer experience and contribute to business growth.
As a Customer Success Manager at Scality, you will own the entire customer lifecycle, from onboarding to renewal. You will be the primary point of contact for your assigned customers, ensuring they are fully engaged with our products and services. Your role will involve driving product adoption through effective training and support, helping customers realize the full potential of our solutions. You will monitor critical metrics to assess customer health and satisfaction, using this data to inform your strategies and actions. Additionally, you will collaborate closely with the sales team to identify and nurture upsell and cross-sell opportunities, contributing to incremental Annual Recurring Revenue (ARR) growth. Your impact will be significant, shaping both customer success and the overall growth of the business.
At Scality, we offer a dynamic work environment where you can make a real impact. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to solving complex data storage challenges. We value our employees and provide opportunities for professional growth and development. Our culture is built on collaboration and innovation, and we encourage you to bring your ideas to the table. Join us in our mission to empower organizations with reliable, secure, and sustainable data storage solutions.
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