Strategic Content Specialist

Who you are

You have a strong background in content strategy and management, with a focus on creating user-centric content that resonates with diverse audiences. Your experience includes collaborating with cross-functional teams to ensure content accuracy and accessibility across multiple platforms. You understand the importance of brand voice and can adapt your writing style to align with organizational goals. You are detail-oriented and have a knack for crafting clear and engaging narratives that drive user engagement. You thrive in a collaborative environment and are comfortable working with stakeholders to gather insights and feedback. You are passionate about the crypto industry and are eager to contribute to a leading crypto exchange's mission.

What you'll do

As a Strategic Content Specialist at OKX, you will be responsible for developing and executing content strategies that elevate the GBS experience. You will create engaging content for various channels, including the Knowledge Base, chatbot, and agent workflows. Your role will involve collaborating with key stakeholders to ensure that all content is accurate, impactful, and aligned with the OKX brand. You will analyze user feedback and performance metrics to refine content strategies and improve user experiences. Additionally, you will stay updated on industry trends and best practices to ensure that OKX remains at the forefront of content innovation in the crypto space. You will also participate in brainstorming sessions to generate new content ideas and initiatives that enhance customer support and self-service capabilities.

What we offer

At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career in the rapidly evolving crypto industry. You will have the opportunity to work on impactful projects that contribute to the future of finance and technology. We believe in fostering a culture of inclusivity and diversity, ensuring that every team member feels valued and empowered to make a difference. Join us in reshaping the future of crypto and be part of a company that is committed to excellence and integrity.