Connecting food lovers with local restaurants
DoorDash is a leading local food delivery platform headquartered in San Francisco, CA, connecting food lovers with over 450,000 restaurants across the U.S. and Canada. Since its IPO in 2020, which was one of the largest of the year, DoorDash has raised $2.5 billion in funding and now employs over 1,...
DoorDash offers unlimited paid time off, flexible work-from-home opportunities, comprehensive health insurance, a work-from-home stipend, and company ...
DoorDash fosters a competitive culture focused on innovation and transparency, particularly in its fee structures for restaurants. The company emphasi...
DoorDash USA • Tempe, AZ
DoorDash is hiring a Marketplace Quality Representative to enhance the quality of operations through process improvement and issue resolution. This role requires strong logical decision-making skills to ensure an excellent experience for Customers, Dashers, and Merchants.
You are a detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the Trust and Safety team at DoorDash. You possess strong logical reasoning skills that enable you to make informed decisions that enhance the experience for Customers, Dashers, and Merchants. Your ability to streamline processes and identify issues will be crucial in this role. You are someone who enjoys working collaboratively with internal partners to solve escalations and improve operational quality. You are adaptable and ready to take on challenges that come with ensuring the best service delivery in the on-demand food delivery sector.
As a Marketplace Quality Representative, you will be responsible for improving the quality of DoorDash operations by adjudicating background checks and insurance claims, investigating safety incidents, and implementing quality measures. You will work closely with the Marketplace Quality Team Lead to identify areas for efficiency improvements and streamline processes. Your role will involve monitoring daily quality metrics and driving tool usage to enhance operational efficiencies. You will also be tasked with building and maintaining relationships with internal partners to ensure a cohesive approach to quality management. Your contributions will directly impact the overall experience of our Customers, Dashers, and Merchants, making this a vital role within the organization.
At DoorDash, we empower our teams to focus on creating an amazing experience for our Merchants, Customers, and Dashers. Joining our fast-growing team presents a tremendous opportunity to make a significant impact on the quality of our operations. We value collaboration and encourage our employees to bring their ideas to the table. You will be part of a supportive environment where your contributions are recognized and valued. We are committed to fostering a culture of trust and safety, ensuring that our team members feel secure and motivated to perform at their best.
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