Technical Support Engineer

Who you are

You have a strong background in technical support, ideally with experience in cybersecurity and endpoint protection technologies. Your ability to communicate effectively with customers and partners is key, as you will be the technical resource they rely on for resolving issues. You are familiar with Microsoft products and services, and you understand how to leverage them to enhance customer experiences. You thrive in a collaborative environment and enjoy problem-solving to help customers achieve their business outcomes.

You have experience working with various support channels, including phone, email, and web, and you are comfortable managing customer interactions from problem identification to resolution. Your proactive approach to support means you not only solve problems but also provide advice to prevent future issues. You are detail-oriented and committed to delivering high-quality support that builds trust and confidence with customers.

Desirable

Experience with Microsoft Defender for Endpoint Protection is a plus, as is familiarity with AI technologies that enhance customer support experiences. You may also have knowledge of self-help asset creation to empower customers further. A background in IT support or a related field will help you excel in this role.

What you'll do

As a Technical Support Engineer at Microsoft, you will be part of a dedicated team focused on providing exceptional support for Microsoft Defender for Endpoint Protection. You will engage with customers and partners to understand their technical issues and guide them through the resolution process. Your role will involve troubleshooting complex problems, utilizing your technical expertise to identify root causes and implement effective solutions.

You will also contribute to the continuous improvement of support processes by providing feedback on product quality and enhancements based on customer interactions. Your insights will help shape the future of Microsoft products and services, ensuring they meet customer needs effectively. Additionally, you will create self-help resources that empower customers to resolve issues independently, further enhancing their experience with Microsoft.

Collaboration is key in this role, as you will work closely with other support engineers and teams within the Customer Service & Support organization. You will participate in knowledge-sharing sessions and contribute to a culture of learning and growth within the team. Your ability to manage multiple customer interactions simultaneously while maintaining a high level of service will be crucial to your success.

What we offer

Microsoft offers a dynamic work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities to enhance your technical knowledge and support capabilities. The company values diversity and inclusion, fostering a culture where everyone can thrive.

In addition to competitive compensation, Microsoft provides a comprehensive benefits package that supports your well-being and work-life balance. You will be part of a mission-driven organization that empowers customers to achieve more through technology. Join us and make a meaningful impact in the world of customer support.