Canned wine redefined for every occasion
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsbury’s, Ocado, and Chelsea FC, NICE has q...
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
NICE • USA - Remote
NICE is seeking a Technical Account Manager to provide proactive and reactive support to customers post-implementation. You'll maintain strategic relationships and ensure alignment with customer priorities. This role requires expertise in NICE solutions and excellent communication skills.
You have a strong background in customer relationship management and technical support, ideally with experience in a similar role. You understand the importance of aligning customer needs with business objectives and are skilled at managing expectations and resolving issues. You are a subject matter expert in the solutions you support, ensuring that clients derive maximum value from their investments. Your communication skills are top-notch, allowing you to effectively liaise between customers and internal teams. You thrive in a collaborative environment and are committed to driving service excellence. You are proactive in identifying potential challenges and are adept at providing solutions that enhance customer satisfaction.
As a Technical Account Manager at NICE, you will serve as a trusted advisor to your clients, providing both proactive and reactive support. You will analyze support activity and trends to ensure that service level agreements are met and customer satisfaction is achieved. You will facilitate meetings with clients to discuss their needs and expectations, acting as the first point of escalation for any support process issues. Your role will involve maintaining a strategic relationship across all client business units, influencing tactical activities to drive service excellence. You will work closely with NICE’s support organizations to manage critical issues and ensure that technical best practices are followed. You will also be responsible for understanding the full solution and third-party integrations for your designated accounts, ensuring that clients are fully supported in their use of NICE solutions.
At NICE, we offer a dynamic work environment where you can challenge yourself and grow your career. You will be part of a team that values innovation and excellence, and you will have the opportunity to make a significant impact on our clients' success. We provide comprehensive training and support to help you succeed in your role. Our culture is built on collaboration and mutual respect, and we encourage you to apply even if your experience doesn't match every requirement. Join us and be part of a company that is committed to making a difference in the industry.
Apply now or save it for later. Get alerts for similar jobs at NICE.
