Senior Director, Commercial Operations

Who you are

You have extensive experience in commercial operations, ideally with a focus on sales transactions and the Quote-to-Cash cycle. Your leadership skills enable you to drive process simplification and operational rigor while fostering a customer-centric mindset across teams. You excel in collaborating with various departments, including Sales, Finance, Legal, IT, and Customer Success, to shape governance and pricing execution standards. Your ability to understand unique customer and industry requirements will be crucial in supporting Axon's specific sales end markets.

You are a strategic thinker who can develop policies and design processes that enhance the overall deal lifecycle experience. Your experience in optimizing sales transactions will help you ensure that both internal and external customers receive exceptional service. You are committed to empowering your team and creating an environment where everyone can thrive and contribute to the mission of protecting life.

Desirable

Experience in a technology or software company is a plus, as is familiarity with the public safety sector. You may have a background in sales operations or revenue operations, which will further enhance your ability to lead the Deal Enablement and Quoting functions effectively.

What you'll do

As the Senior Director of Commercial Operations at Axon, you will lead a team responsible for optimizing global sales transactions. You will oversee the Deal Enablement and Quoting functions, ensuring that the Quote-to-Cash cycle operates smoothly and efficiently. Your role will involve collaborating closely with Sales, Finance, Legal, IT, and Customer Success to establish best practices and standards for deal governance and pricing execution.

You will be responsible for driving commercial excellence through process simplification and operational rigor. This includes developing policies that enhance the customer experience throughout the contract and quote lifecycle. You will also play a key role in shaping the strategic direction of the commercial operations team, ensuring alignment with Axon's mission and values.

Your leadership will empower your team to excel in their roles, fostering a culture of collaboration and continuous improvement. You will be expected to provide guidance and support to your team members, helping them develop their skills and advance their careers within the organization.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and teamwork. We offer a competitive compensation package and opportunities for professional growth. You will work in a fast-paced environment where your contributions will have a meaningful impact on society's safety and justice issues. Join us in our mission to protect life and make a difference in the world.